Returns and Refunds

Returns and Refunds Policy for Alinari Firenze Skincare Products

Our Commitment to Your Satisfaction

At Alinari Firenze, we are committed to delivering skincare products of the highest quality. Your satisfaction is our top priority. If for any reason you’re not completely satisfied with your skincare purchase, we’re here to help. This Returns and Refunds Policy outlines the process for returning items purchased through our website [www.alinarifirenzeskincare.com] (“Website”).

1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• It must be unused and in the same condition as when you received it.
• It must be in its original packaging.
• You must provide the receipt or proof of purchase.

2. Return Timeframe

You have 30 days from the date you received your skincare product to initiate a return. After this period, we are unable to offer a refund or exchange.

3. Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (e.g., food, flowers).
• Personal care items (e.g., opened skincare products, cosmetics).
• Gift cards.
• Downloadable software products.
• Custom or personalized items.

4. How to Initiate a Return

To initiate a return, please follow these steps  

Contact Us: Reach out to our Customer Support team at info@alinarifirenze.com or call us at +1 561-581-3322 to request a Return Merchandise Authorization (RMA) number. Please provide your order number and the reason for your return.

Prepare Your Return: Ensure the skincare item is in its original condition, unused, and with all tags attached. Securely package the item, ideally using the original packaging. Clearly write the RMA number on the outside of the package.

Ship the Package: Send your return to the following address:

 

If applicable, we will provide you with a prepaid shipping label. Simply attach the label to your package and drop it off at the designated carrier.

5. Return Shipping Costs

• Customers are responsible for covering return shipping costs. These costs are non-refundable.
• If your return is approved, the refund will exclude the cost of return shipping.

6. Inspection and Approval of Returns

• Once we receive your return, we will inspect the item and notify you of the return status via email.
• If your return is approved, we will process your refund to your original payment method within [insert number] days. The exact timing depends on your card issuer's policies.

7. Refunds

Refunds are processed as follows:

• Approved Returns: Once your return is approved, we will initiate a refund to your original payment method. The refund should appear within [insert number] days, depending on your card issuer's policies.
• Partial Refunds: In some cases, partial refunds may be issued for items that are not in their original condition, damaged, or missing parts not due to our error.
• Late or Missing Refunds: If you haven’t received your refund yet, first check your bank account again, then contact your credit card company, as processing may take time. If you still haven’t received your refund, please contact us at info@alinarifirenze.com or +1 561-581-3322.

8. Exchanges

We only replace skincare products if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@alinarifirenze.com or +1 561-581-3322, and send your item to:

Alinari Firenze LLC
18401 Collins Ave, Suite 100-241
Sunny Isles Beach, FL 33160

9. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and processed, a gift certificate will be mailed to you.

10. Changes to This Returns and Refunds Policy

We may update this Returns and Refunds Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the effective date of the updated policy will be indicated. Your continued use of our Website and services after any changes constitutes your acceptance of the updated Returns and Refunds Policy.

11. Contact Us

If you have any questions or concerns regarding our Returns and Refunds Policy, please contact us at:

Alinari Firenze LLC
18401 Collins Ave, Suite 100-241
Sunny Isles Beach, FL 33160
Email: info@alinarifirenze.com
Phone: 561-581-3322

By making a purchase on our Website, you acknowledge that you have read, understood, and agreed to the terms and conditions of this Returns and Refunds Policy. We are committed to ensuring your satisfaction and look forward to providing you with exceptional service.